Terms and Consitions

• This Gift Voucher is issued by Reliance Retail Limited (Reliance).
• This Gift Voucher is redeemable, and it is valid only for a period of 12 months from the date of receipt.
• Gift Voucher can be redeemed at JioMart online platform in India. This Gift Voucher cannot be used on 3P products (Third party products listed on Jio Mart Platform)
• Gift Voucher can’t be exchanged for cash. This Gift Voucher can be redeemed only once.
• This Gift Voucher is not valid on purchase of Gold/Silver Coins and fine Jewellery.
• This Gift Voucher cannot be redeemed in parts and needs to be redeemed for full value. Customer should use the Alpha Numeric Gift Voucher in the Gift Card field on the Payment page
• A Gift Voucher is redeemable for a single order only. Also, multiple Gift Vouchers cannot be redeemed in a single order.
• No extension of the Validity period nor refund of the value of Gift Voucher in case of failure to use the Gift Voucher on or before the validity period.
• Reliance shall not be responsible for loss or misuse of Gift Voucher and no duplicate or compensation in lieu of the Gift Voucher shall be given by Reliance.
• Reliance overall liability will not exceed the value of the Gift Voucher.
• Bearer of the Gift Voucher shall be deemed to have read, understood and accepted these terms and conditions.
• Bearer of the code of Gift Voucher is deemed to be the beneficiary of this Gift Voucher. Any redemption by the bearer of Gift Voucher shall be considered as a valid discharge of liabilities by Reliance.
• Reliance shall not be liable under any circumstances towards any loss or damage or expenses or cost or any third-party liability, whether directly or indirectly arising out of or in relation to use of Gift Voucher and redemption thereunder by the bearer.
• Reliance reserves its right to modify/amend the terms and conditions of the Gift Voucher at any time without prior notice and such modifications shall be binding on the user/bearer of the Gift Voucher.
• Any dispute with regard to Product liability, guarantee, warranty and quality of the Products to be purchased under redemption of the Gift Voucher shall be addressed to the respective Manufacturer/ Brand Owner and Reliance shall not be held responsible/liable for the same. The guarantee and warranty of the Products shall be transferred, as received from the respective Manufacturer/Distributor.
• In case of any issue faced by the Gift Voucher bearer, the Gift Voucher bearer can reach out to Customer Support at Toll free number: 1800 890 1222 or cs@jiomart.com.
• For any Reliance Retail GV queries / issues related to receiving of the voucher, please reach out to customer care via gvhelpdesk.com or customer care toll free number 18001033314
• The Gift Voucher is binding for all applicable laws of India.
• All disputes are subject to the jurisdiction of courts at Mumbai only.

FAQs

• What is the validity of JioMart Gift Voucher?
• JioMart Gift voucher is valid only for a period of 12 months from the date of receipt.
• How can I redeem my JioMart Gift Voucher?
• JioMart Gift voucher can be used to purchase eligible items on Jiomart.com. To do so, select the JioMart Gift Voucher option on the payment method selection page. You can also combine other available payment modes with your JioMart Gift Voucher amount to complete a purchase.
• What products can I purchase using a JioMart Gift Voucher?
• All eligible products sold on Jiomart.com can be purchased using a JioMart Gift Voucher. JioMart Gift Voucher cannot be used to purchase Third Party products, Gold Coins, Silver Coins and Fine Jewellery.
• Can I partially redeem the JioMart Gift Voucher?
• JioMart Gift Voucher cannot be redeemed in parts and needs to be redeemed for full value.
• Can I redeem multiple JioMart Gift Voucher against a single order?
• Multiple JioMart Gift Vouchers cannot be redeemed against a single order. For an order, only one voucher can be redeemed.
• What happens in case total payable order value is greater than JioMart Gift voucher?
• JioMart Gift Voucher value will be subtracted, and remaining amount can be paid using other available modes of payment.
• What happens in case my order value is lower than JioMart Gift voucher?
• Once the JioMart Gift Voucher is redeemed, remaining amount cannot be used.
• Can I redeem a JioMart Gift Voucher more than once?
• JioMart Gift Voucher can be redeemed only once.
• What happens to my JioMart Gift voucher in case of order cancellation, product return or doorstep reject?
• In case of order cancellation, product returns or doorstep rejects approved by Jiomart.com, value of JioMart Gift Voucher will be credited to your JioMart wallet in sole discretion of Jiomart.com.
• Who do I reach out in case of any issues faced while redeeming a gift voucher?
• In case of any issues faced while redeeming the JioMart Gift Voucher, you can reach to customer service desk at: 1800 890 1222 or cs@jiomart.com.
• Can I exchange JioMart Gift Voucher in exchange for cash in bank or JioMart wallet?
• No, JioMart Gift Voucher cannot be exchanged for cash in bank or in JioMart wallet.
• What happens in case of failure to use the JioMart Gift Voucher on or before the validity period?
• No extension of the validity period nor refund of the value of JioMart Gift Voucher will be given in case of failure to use the JioMart Gift voucher on or before the validity period.
• Can I cancel/return/transfer a JioMart Gift Voucher?
• JioMart Gift Voucher once purchased cannot be cancelled, returned or transferred.

How To Redeem