Refund & Cancellation Policy

Gift cards are a prepaid form of value, so refunds work differently from regular products. This policy explains what to expect.

1. No refunds on issued gift cards

Once an e-gift card code has been successfully issued and delivered, it cannot be cancelled, returned, refunded or exchanged for cash, in line with the issuing brand's terms and RBI guidelines for prepaid payment instruments.

2. Failed or undelivered gift cards

If a gift card could not be generated or delivered due to a technical failure, the amount will be refunded to the original payment method after verification, typically within 7–10 business days.

3. Delayed delivery

Most codes are delivered within minutes, but a brand's system can occasionally take up to 24–48 hours. Please check your spam or promotions folder and wait for this window before raising a request.

4. Invalid or non-working codes

If a delivered code does not work, email us with the brand name, code (last 4 digits), recipient email and a screenshot of the error. We will investigate with the brand and, where the code is confirmed invalid and unused, arrange a replacement or refund.

5. Expired gift cards

Expired gift cards and unused balances are not refundable. Validity is shown on the brand page and in the delivery email.

6. How to raise a request

Email support@saverpe.com with the subject “Refund request”. We acknowledge requests within one business day.